1. Cancellation Policy

1.1 Order Cancellation

Customers may request order cancellations within 48 hours of placing the order. Please contact our customer service team at info@mctechnology.co.in or +918531037091 to initiate the cancellation process. We cannot guarantee the cancellation of orders that have already been processed or shipped.

1.2 Custom/Made-to-Order Items

Orders for custom or made-to-order items cannot be canceled once production has begun. Please carefully review product details before placing an order.

2. Refund Policy

2.1 Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 2 days of receiving the item. We may request supporting documentation, such as photos, to process your refund.

• Incorrect Item Received: If you receive the wrong item, please notify us within 2 days of receiving the order. We will arrange for the correct item to be shipped to you or issue a refund.

2.2 Non-Refundable Items

Certain items are non-refundable, including:

• Downloadable Products: Digital goods or downloadable products are non-refundable once the download link has been accessed.

• Gift Cards: Gift card purchases are non-refundable.

2.3 Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refund Process

3.1 Initiation

To initiate a refund, please contact our customer service team at [customer service email] or +918531037091. Provide your order number and details regarding the reason for the refund request.

3.2 Processing Time

Refunds will be processed within 2 business days of receiving the returned item. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

4. Refund Method

Refunds will be issued using the original payment method used for the purchase. If the original payment method is unavailable, an alternative method may be used at our discretion.

5. Changes to This Policy

We reserve the right to modify this cancellation and refund policy at any time. Any changes will be effective immediately upon posting on our website. It is the customer's responsibility to review this policy periodically for updates.

6. Contact Information

For any questions or concerns regarding cancellations and refunds, please contact our customer service team at info@mctechnology.co.in or +918531037091.